Frequently Asked Questions

These are some of the questions we get asked on a regular basis. If you can't find an answer to any questions you may have here, then please give us a call on 020 8641 8998 or drop us an email.

Click on a question below to reveal the answer.

  1. How much do you charge and how do we book you?

    The price we charge depends on your function, how far we need to travel, times of your performance and any optional extras like early set-ups. You can fill in our Online Booking Enquiry Form for a quote or call us on 020 8641 8998 and we will check our availability and send you a quote and if you're happy with this we can go ahead from there.

  2. Do I need to pay a deposit or booking fee?

    Yes, we require a non-returnable £80.00 booking fee to confirm any booking with us.

  3. How much space do you need to set up?

    We require a minimum clear floor space of 2.5 metres x 2 metres with a head height of 2.2 metres. With a minimum of 2 x 13 amp power sockets ideally within 5-6 metres of the set-up area.

  4. How long does it usually take you to set up?

    We usually like to allow an hour at the start and end of your event to set up and clear away our equipment.

  5. Can I request music in advance of my function or event?

    Yes, with every booking confirmation you will get a login to the website which enables you to use our online playlist creator. If you don't want to create your playlist online we also send out request sheets for you to fill in by hand which you can either post back to us or scan and email to us. We will always try to include as many of these requests during your event as we can.

    We are also always open to requests during our performance and if we have them we will try to include them, if we don't we will try to download them for you during our perfomance.

  6. Do you have lights?

    You wouldn't believe how many times we get asked this! We usually put up around 6-10 light effects depending on the size of the venue and we also have an LED Starcloth that goes around our DJ Booth to finish things off and hide all the cables which makes everything look all neat and tidy.

  7. Do you use smoke or haze?

    If the venue permits the use of smoke or haze we will use it to enhance our lightshow unless you have requested us not too.

  8. We've been to parties before and the sound was awful! Will your sound system distort and sound horrible?

    We use some of the best sound equipment available. We always use bass bins and mid/highs to give a full and rich sound. Our amplifiers are powerful enough to drive the speakers properly so it gets loud enough long before you will ever hear any distortion.

  9. Do you carry backup equipment?

    Our equipment is extremely reliable, but in the unlikely event of a fault occuring we have more than one amplifier in the amp rack so that if one goes down, we can carry on with the other. We also carry a complete spare DJ console and have plenty of spare cables, fuses and bulbs for our light effects. We've never had a problem yet that has prevented us from performing!

  10. What happens if your vehicle breaks down?

    It's never happened yet but our vehicle is serviced regularly and has full breakdown cover with relay and homestart.

  11. We've booked DJs before who haven't turned up, how do we know you will?

    We've never let anyone down yet, but in the unlikely event of serious illness or any other unforeseen problems, we know plenty of other DJs and agents who will gladly cover your event.

  12. Do you use a computer / laptop to DJ with?

    Yes we do, we have a fully digital playout system using Serato DJ and a Denon Digital Media Controller. Almost all of our music is stored in Flac lossless format so we can give you the very best sound possible. As backup we carry more than one computer and media controller and also still carry our CDs along with a Denon twin CD Player just in case we need it.

  13. What areas do you cover?

    We cover all these Towns in Surrey:

    Abinger, Abinger Hammer, Addington, Addlestone, Albury, Alfold, Ash, Ashford, Ashtead, Badshot Lea, Bagshot, Banstead, Beare Green, Beddington, Belmont, Betchworth, Blackbrook, Blackwater, Bletchingley, Bookham, Bramley, Brook, Brookwood, Bucks Horn Oak, Camberley, Capel, Carshalton, Caterham, Charlwood, Cheam, Chertsey, Chessington, Chiddingfold, Chipstead, Chobham, Churt, Claygate, Cobham, Coldharbour, Compton, Coulsdon, Cranleigh, Crondall, Croydon, Dockenfield, Dorking, Downside, Dunsfold, East Horsley, East Molesey, Effingham, Egham, Elstead, Englefield Green, Enton Green, Epsom, Esher, Ewell, Ewhurst, Farleigh, Farnham, Fernhurst, Fetcham, Frensham, Frimley, Gatwick, Gatwick Airport, Godalming, Godstone, Gomshall, Guildford, Hambledon, Hampton, Hampton Court, Hampton Hill, Hampton Wick, Hascombe, Haslemere, Hersham, Hindhead, Holmbury St Mary, Hookwood, Horley, Horsley, Hurstpierpoint, Kew, Kingston Upon Thames, Kingswood, Knaphill, Leatherhead, Leigh, Lightwater, Limpsfield, Lingfield, Little Bookham, Long Ditton, Lower Bourne, Mayford, Mickleham, Milford, Mitcham, Morden, Mytchett, New Addington, New Malden, Newdigate, Norbury, Ockley, Ottershaw, Oxshott, Oxted, Peaslake, Petersham, Pirbright, Portslade, Purley, Puttenham, Redhill, Reigate, Richmond Upon Thames, Ripley, Runnymede, Sanderstead, Shackleford, Shamley Green, Shepperton, Shere, South Godstone, Staines, Sunbury On Thames, Sunningdale, Surbiton, Sutton, Sutton Green, Tadworth, Tandridge, Teddington, Thames Ditton, Thornton Heath, Tilford, Tolworth, Twickenham, Virginia Water, Wallington, Walliswood, Walton On Thames, Walton On The Hill, Warlingham, West Clandon, West End, West Horsley, West Molesey, Westcott, Westhumble, Weybridge, Windlesham, Wisley, Witley, Woking, Woldingham, Wonersh, Worcester Park, Worplesdon, Wotton, Wrecclesham.

    All of these Towns in Sussex:

    Alfriston, Amberley, Angmering, Ansty, Ardingly, Arlington, Arundel, Ashburnham Place, Ashington, Ashurst, Balcombe, Barcombe, Barnham, Battle, Beckley, Bepton, Bexhill On Hill, Bexhill On Sea, Billingshurst, Birling Gap, Blackboys, Bognor Regis, Bolney, Bosham, Bracklesham, Bracklesham Bay, Bramber, Brighton, Brighton & Hove, Burgess Hill, Burpham, Burwash, Bury, Camber, Chailey, Charlton, Chichester, Chiddingly, Chidham, Chilgrove, Climping, Colgate, Compton, Cooden, Copsale, Copthorne, Cowbeech, Cowden, Cowfold, Crawley, Crowborough, Crowhurst, Cuckfield, Danehill, Ditchling, Duncton, Eartham, East Chittington, East Dean, East Grinstead, East Hoathly, Eastbourne, Elsted, Etchingham, Exceat, Fairlight, Felpham, Fernhurst, Findon, Firle, Fishbourne, Fittleworth, Fletching, Fontwell, Ford, Forest Row, Framfield, Fulking, Furner's Green, Gatwick, Gatwick Airport, Goodwood, Graffham, Hailsham, Halland, Halnaker, Hartfield, Haslemere, Hassocks, Hastings, Haywards Heath, Heathfield, Henfield, Herons Ghyll, Herstmonceux, Heyshott, Hickstead, Holtye, Horam, Horsham, Horsted Keynes, Houghton, Hove, Hurst Green, Hurstpierpoint, Icklesham, Iden, Ifield, Jevington, Kingston, Kirdford, Lancing, Lewes, Litlington, Little Horsted, Littlehampton, Lodsworth, Lurgashall, Mannings Heath, Maplehurst, Mayfield, Maynards Green, Midhurst, Newhaven, Newick, Normans Bay, North Walsham, Northiam, Nutbourne, Nuthurst, Nyetimber, Offham, Old Heathfield, Oving, Partridge Green, Patching, Peacehaven, Peasmarsh, Petworth, Pevensey, Piddinghoe, Plumpton, Polegate, Portslade, Poynings, Pulborough, Pyecombe, Ridgewood, Ringmer, Robertsbridge, Rottingdean, Rowhook, Rudgwick, Rushlake Green, Rusper, Rustington, Rye, Saltdean, Sayers Common, Seaford, Sedlescombe, Selsey, Sharpthorne, Shipley, Shoreham, Shottermill, Sidlesham, Sinfold, Singleton, Slinfold, Sompting, South Harting, Southwick, St Leonards, St Leonards On Sea, St. Leonards On Sea, Staplecross, Stedham, Steyning, Storrington, Three Leg Cross, Ticehurst, Tillington, Turners Hill, Uckfield, Upper Dicker, Wadhurst, Walberton, Walderton, Warbleton, Warnham, Warninglid, Wartling, Washington, West Chiltington, West Hoathly, West Wittering, Westfield, Wick, Wilmington, Winchelsea, Wineham, Wisborough Green, Withyham, Worthing, Yapton.

    And all of these Towns in London:

    Abbey Wood, Acton, Addington, Aldgate, Aldwych, Archway, Ashford, Balham, Bank, Bankside, Barbican, Barking, Barnes, Barnet, Battersea, Bayswater, Beckton, Belgravia, Belsize Park, Bermondsey, Bethnal Green, Bexley, Bexleyheath, Biggin Hill, Blackfriars, Blackheath, Bloomsbury, Borough, Bow, Brent Cross, Brentford, Brixton, Broad St, Broadgate, Bromley, Brondesbury, Brook Green, Camberwell, Camden, Canary Wharf, Canning Town, Canonbury, Catford, Charing Cross, Charlton, Chelsea, Chingford, Chiswick, City, Clapham, Clerkenwell, Covent Garden, Cranford, Cricklewood, Crouch End, Croydon, Crystal Palace, Dalston, Deptford, Docklands, Dulwich, Ealing, Earls Court, East Dulwich, East Ham, East Sheen, Eastcote, Edgeware, Edgware, Edmonton, Eltham, Embankment, Enfield, Enniskillen, Euston, Exchange Square, Farringdon, Feltham, Finchley, Finsbury Park, Fitzrovia, Fleet Street, Forest Gate, Forest Hill, Fulham, Golders Green, Grays Inn, Green Park, Greenford, Greenwich, Hackney, Hadley Wood, Hammersmith, Hampstead, Hampton, Hampton Court, Hampton Hill, Hanwell, Harefield, Haringey, Harlesden, Harlington, Harmondsworth, Harrow, Hatton Garden, Hayes, Haymarket, Heathrow, Hendon, Herne Hill, Heston, Highbury, Highgate, Hillingdon, Hither Green, Holborn, Holland Park, Holloway, Honor Oak, Hornsey, Hounslow, Hoxton, Hyde Park, Hyde Park Corner, Ilford, Isle Of Dogs, Isleworth, Islington, Kennington, Kensal Green, Kensal Rise, Kensington, Kentish Town, Kenton, Keston, Kew, Kilburn, Kings Cross, Kingsbury, Kingston Upon Thames, Kingston Vale, Knightsbridge, Lambeth, Lancaster Gate, Leicester Square, Lewisham, Leyton, Leytonstone, Leytonstone & Wanstead, Limehouse, Little Venice, Liverpool Street, London, London Bridge, London Wall, Longford, Loughton, Maida Vale, Manor Park, Marble Arch, Marylebone, Mayfair, Mill Hill, Mitcham, Monument, Moorgate, Morden, Mortlake, Mottingham, Muswell Hill, New Eltham, New Malden, Newbury Park, Newgate, Newham, Norbury, North Finchley, North Kensington, Northolt, Northwood, Notting Hill, Old Street, Olympia, Orpington, Osterley, Oxford Circus, Oxford Street, Paddington, Palmers Green, Park Lane, Parsons Green, Peckham, Penge, Pentonville, Perivale, Piccadilly, Piccadilly Circus, Pimlico, Pinner, Plaistow, Plumstead, Potters Bar, Primrose Hill, Putney, Queens Park, Queensway, Ravenscourt Park, Redbridge, Regents Park, Richmond Upon Thames, Roehampton, Rotherhithe, Ruislip, Shepherds Bush, Shepperton, Shoreditch, Sidcup, Silvertown, Slough, Smithfield, Soho, South Bank, South Kensington, South Norwood, South Ruislip, South Woodford, Southall, Southgate, Southwark, Spitalfields, St James's, St Johns Wood, St Katherines Dock, St Pauls, Staines, Stamford Hill, Stanmore, Stepney, Stepney Green, Stockwell, Stoke Newington, Strand, Stratford, Streatham, Sudbury, Sudbury Hill, Sunbury On Thames, Surbiton, Sutton, Swiss Cottage, Sydenham, Teddington, Temple, Temple Place, Thornton Heath, Tooting, Tottenham, Tower Bridge, Tower Hamlets, Tower Hill, Trafalgar Square, Tufnell Park, Twickenham, Upminster, Upton, Uxbridge, Vauxhall, Victoria, Wallington, Walthamstow, Walworth, Wandsworth, Wanstead, Wapping, Waterloo, Wembley, West Brompton, West Drayton, West End, West Ham, West Hampstead, West Kensington, West Norwood, West Smithfield, Westminster, Whetstone, Whitechapel, Whitehall, Whitton, Willesden, Willesden Green, Wimbledon, Winchmore Hill, Wood Green, Woodford Green, Woolwich.

  14. What are your terms and conditions for hire?

    A non-refundable booking fee is required to secure your booking with us unless stated that it's not required on your booking confirmation.

    A 50% fee is payable if your booking is cancelled within 14 days of your event.

    The full fee is payable if your booking is cancelled within 48 hours of your event.

    If the start of your event is delayed due to us being unable to gain access to the venue, performance area or any other delay beyond our reasonable control, we will not be liable for any refund or extended playing times.

    A safe parking space will be required for our vehicle for the duration of your event. If we can't park we will not be able to unload our equipment and won't be able to perform.

    The hirer is responsible for the behaviour of their guests, we will not tolerate abusive behaviour be it physical or verbally and reserve the right to terminate our services in such circumstances. No refund will be given and the full amount will be payable.

    It is the hirer's responsibility to comply with and ensure that current Health and Safety regulations are in place and any place of performance is fit for the use intended. A safe electrical supply must be provided. Any Marquees or Outbuildings must be dry, undercover, made safe for electrical use and insulated from the ground. Sufficient electrical power must be made available for all service providers. Where a generator is required it must be able to provide a stable electrical supply, with sufficient capacity to provide enough power for all service providers using it and have enough fuel for the duration of the event. We will terminate our services if it's deemed unsuitable for our requirements, no refund will be given and the full amount will be payable.

    Although we will do our best to accommodate space restraints, a minimum clear floor space of 2.5 metres x 2 metres with a head height of 2.2 metres is required. With a minimum of 2 x 13 amp power sockets ideally within 5-6 metres of the set up area. If other additional entertainment is booked adequate floor space and power must be available.

    Smoke and Haze machines can only be used with the consent of the venue management.

    Some venues may not be suitable for our laser show, this may only limit the show but in some cases we may not be able to run our laser safely at all, our decision on this is final. We will also terminate our laser show if we see any laser pointers being used in the venue.

    Please make sure we are informed of any flights of stairs or building work which may restrict our access to the venue. This is so we can ensure we have adequate help with us to get our equipment safely in and out of the venue. Failure to do so could forfeit your booking with us and the full amount will be payable.

    We require at least 60 minutes set up and de-rig time at the start and end of your event, please allow for this when you book your venue. If required, an early setup can be arranged with us before any of your guests arrive.

    In the event of any damage to, or loss of any equipment or materials provided by Mirage for the purpose of the performance, by any occurrence or by person/s on the premises, the hirer shall be liable to pay in full for the repair or replacement cost of equipment and the hire of necessary equipment or materials during replacement time and to compensate for any loss of work due to that damage or loss.

    No other guests or performers may use the equipment provided by Mirage without prior consent.

    We reserve the right to use any photographs or video taken during the event for promotional purposes unless otherwise advised by the hirer.

    We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.